Terraform import for Genesys Cloud queues fails with 404

General Discussion
1

Trying to import an existing queue into Terraform state. Running terraform import gen_cloud_queue.main 12345-67890 results in a 404 Not Found error. The queue exists and I can query it via the REST API without issues.

Error: Error reading Queue: 404 Not Found

Is there a specific ID format required for the import command?

2

The ID format looks correct, but Terraform often needs a hint to find the resource in your specific org. Try setting TF_GENESYS_ORG_ID in your environment variables before running the import command. That usually resolves the 404 when the client can’t locate the org context automatically.

2 Likes