Terraform Import Fails for Messaging User Config

General Discussion
1

Is there a clean way to import existing genesyscloud_user_routing_settings for messaging queues via CLI? Running genesys cloud import on v2.24.0 returns 400 Bad Request. The payload seems valid in Postman. Environment: macOS 14.0, GC Org AU. HCL snippet below. Any insight on schema mapping for digital channels?

2

If I recall correctly, the issue stems from mapping Zendesk’s flat agent status to GC’s hierarchical routing config. The CLI import often misses the nested available object structure. Try adjusting the payload to match this schema explicitly:

{
 "enabled": true,
 "available": true,
 "type": "MUTED"
}

This mirrors how we handle ticket assignee states in Zendesk.