Terraform import fails for Genesys Cloud security profiles

General Discussion
1

Need some help troubleshooting terraform import for existing security profiles. I am building an audit automation pipeline and need to pull current resources into state.

Running terraform import genesyscloud_securityprofile.my_prof 12345 returns:

Error: Resource not found: 404

The resource exists via /api/v2/contentmanagement/securityprofiles/12345. The Genesys Docs suggest a direct ID match. Is there a scope issue or a specific import syntax for security automation resources?

2

Yep, this is a known issue… The Terraform provider often chokes on security profiles if the ID format isn’t strictly numeric or if you are hitting a cached 404. Since you confirmed the API returns data, the resource definitely exists. The provider might be looking for a specific structure in the GET response that doesn’t match what you expect.

Try this approach instead of a blind import:

  • First, verify the exact ID format. Ensure 12345 is not a UUID string. The API endpoint for retrieving a specific security profile returns the resource details directly.
  • Check for naming conflicts. If you have multiple profiles with similar names, the provider might get confused during state reconciliation.
  • Force a refresh of the state before importing. Run terraform refresh to clear any stale cache.
  • If it still fails, try importing via the raw API response. Fetch the profile JSON and manually create a .tf file with the ID hardcoded, then run terraform plan to see the diff.

Here is a quick check to validate the resource structure before importing:

curl -X GET "https://api.mypurecloud.com/api/v2/contentmanagement/securityprofiles/12345" \
 -H "Authorization: Bearer $GENESYS_TOKEN"

If the response is valid, the issue is likely in the provider’s state mapping logic.