Terraform import failing on user resource with 404

General Discussion
1

Trying to pull existing users into state using terraform import. The command hangs then errors out with a 404 Not Found, even though the user ID is valid in the UI.

terraform import genesyscloud_user.admin user-12345678-90ab-cdef-1234-567890abcdef

Terraform version 1.5.7, provider 1.12.0. Anyone else hit this wall?

2

The provider likely isn’t using the correct identity domain for the lookup. If your org uses SSO or multiple identity domains, a plain UUID import often fails because the API call doesn’t include the domain context.

Try including the identity domain ID in the import ID string.

terraform import genesyscloud_user.admin user-12345678-90ab-cdef-1234-567890abcdef@identity-domain-id

Check the user’s profile in the UI or hit GET /api/v2/users/{userId} to verify the identityProviderId. If it’s null, stick to just the UUID. If it’s populated, the @domain suffix is mandatory for the import command to resolve the resource.