Terraform import failing on existing CXone IVRs with 409 Conflict

General Discussion
1

Trying to bring our existing CXone IVRs under Terraform management. We’ve been using the UI for years and now want to codify it.

Running terraform import genesyscloud_ivr.my_ivr <id> returns a 409 Conflict. The error message says “Resource already exists” but we are literally trying to import it.

Here is the resource block:

resource "genesyscloud_ivr" "main_ivr" {
 name = "Main IVR"
 description = "Primary customer routing"
 
 ivr_flow {
 # ... flow definition
 }
}

The ID I’m passing is definitely correct. It matches the one from the API response when I GET /api/v2/ivrs.

Is there a specific flag or data source lookup I need to run first before the import command? The docs are vague on pre-import checks.

Also, should I be using the genesyscloud_ivr resource or is there a newer version for the updated IVR builder? The provider version is 1.68.0.