Terraform data source lookup by name returning empty

General Discussion
1

Trying to grab an existing queue via data “genesyscloud_routing_queue” “main” { name = “Support” } but it comes back empty even though the queue definitely exists. The ID lookup works fine, so why does the name filter fail in the provider?

2

The provider doesn’t do fuzzy matching by default. If the queue name has a trailing space or different casing, it returns empty. Check the exact name in the UI.

Also, the name filter is case-sensitive. Try using description if the name is ambiguous, or better yet, stick to ID lookups for production code. Names change, IDs don’t.

If you really need name-based lookup, use the genesyscloud_routing_queue data source with name set exactly as it appears. But honestly, I prefer pulling the ID from a previous resource or a variable file. It’s less headache.

Here’s a safer pattern using the API directly in a pre-deploy script if Terraform keeps failing:

var client = PlatformClientFactory.BuildPlatformClient();
var queues = await client.RoutingApi.GetRoutingQueuesAsync(search: "Support", pageSize: 10);
Console.WriteLine(queues.Entities.First().Id);

Grab the ID once, hardcode it in your TF state or variable. Saves a lot of debugging time.