resource "genesyscloud_quality_evaluation_form" "csat_form" {
name = "CSAT Evaluation - Staging"
description = "Automated CSAT scoring form"
form_type = "CALL"
depends_on = [genesyscloud_wfm_schedule_group.shift_prediction]
evaluation_items {
name = "Greeting"
type = "SCALE"
scoring_weight = 30
required = true
wfm_schedule_group_id = genesyscloud_wfm_schedule_group.shift_prediction.id
}
evaluation_items {
name = "Resolution"
type = "SCALE"
scoring_weight = 70
required = true
}
}
Nightly GitHub Actions deployment pipeline for staging environment. Runner provisioned as ubuntu-latest, checkout configured for main branch. Provisioning orchestrator version locked to 1.68.2. Target deployment zone set to eu-west-1. Execution consistently terminates at step four during the genesyscloud_quality_evaluation_form provisioning phase.
Console telemetry indicates a forty-second latency window prior to termination. Output log:
Error: POST https://api.euw1.pure.cloud/api/v2/quality/evaluationforms returned 409: {"code":"conflict","message":"Resource creation failed due to unresolved WFM dependency chain."}
on quality.tf line 12, in resource "genesyscloud_quality_evaluation_form" "csat_form":
12: resource "genesyscloud_quality_evaluation_form" "csat_form" {
Dependency graph is explicitly declared via depends_on. Raw payload inspection executed through terraform apply -debug confirms the JSON structure transmitted to the service gateway is syntactically compliant. Scoring weight allocation totals exactly one hundred. Configuration utilizes static nested attributes; no dynamic block generation is active. The upstream WFM schedule group provisions successfully in isolation. Introduced a time_sleep resource to enforce sequential execution order; no impact on termination behavior. Pipeline continues to fail at the identical execution node across all runs.
Vendor documentation references a known timing mismatch within WFM integration modules. Proposed mitigation requires manual UI intervention. This approach is incompatible with standardized environment promotion protocols and automated deployment workflows. Unable to determine why the orchestrator continues to retry the POST request instead of awaiting upstream endpoint stabilization.
{
"error": "unresolved_dependency",
"resource_type": "quality_evaluation_form",
"trace_id": "req_7f8a9b2c1d"
}
Problem
The 409 conflict encountered during the evaluation form deployment typically originates from a STATE DRIFT or a PLATFORM-SIDE LOCK when the CI pipeline attempts to overwrite an active form associated with a ROUTING STRATEGY. The Terraform provider frequently fails to resolve the dependency chain accurately, particularly when the form integrates with QUEUE DASHBOARD METRICS. Consequently, the CI runner generates a conflict because the underlying REST endpoint requires an explicit LIFECYCLE RULE or a hard dependency on the parent routing configuration. This behavior is consistently observed during our US/Pacific deployment windows.
Code
To mitigate transient drift and enforce a clean apply sequence, implement the following configuration. The dependency must be explicitly pinned to the routing strategy or queue object that consumes the form to prevent race conditions.
resource "genesyscloud_quality_evaluation_form" "queue_supervisor_form" {
name = "Supervisor Queue Metrics Form"
description = "Eval form for queue dashboard overrides"
enabled = true
lifecycle {
ignore_changes = [
tags,
language_settings
]
}
}
resource "genesyscloud_routing_strategy" "queue_eval_strategy" {
name = "Supervisor Routing Strategy"
description = "Strategy for queue layout analytics"
type = "SKILL"
depends_on = [genesyscloud_quality_evaluation_form.queue_supervisor_form]
}
Error
The pipeline execution logs typically return a 409 Conflict: Resource already exists or Platform lock held status. This output directly indicates a STATE FILE mismatch. The runner attempts to push a revised version while the platform retains the previous revision in the routing cache, resulting in a blocked transaction.
Question
Given our standard practice of validating configurations via the ADMIN UI prior to pipeline execution, we have noted that the interface occasionally obscures these dependency warnings until the queue layout view is manually refreshed. During our US/Pacific deployment cycles, infrastructure updates frequently precede the ROUTING CACHE clearance, causing the pipeline to fail at step four. We recommend inserting a ten-second delay in the workflow prior to the form apply to allow platform stabilization. Additionally, grepping the STATE LOCK FILE typically reveals the precise conflict origin. Could the community advise on the optimal method to synchronize the ADMIN UI state with the Terraform provider to prevent these cache-related conflicts during queue analytics updates?
curl -X GET "https://api.mypurecloud.com/api/v2/quality/evaluationforms/{formId}" \
-H "Authorization: Bearer {access_token}" \
-H "Content-Type: application/json"