Terraform 400 Bad Request on Genesys Cloud Agent Script Resource

General Discussion
1

No idea why this is happening, the genesyscloud_script resource returns a 400 Bad Request during terraform apply. The error message indicates a schema validation failure specifically related to the sections block structure.

Environment:

  • Terraform: v1.7.4
  • Genesys Cloud Provider: v1.92.0
  • Region: US East
  • Use Case: Automated deployment of agent assist scripts via CI/CD.

The YAML definition seems valid according to the provider documentation, but the API rejects it.

resource "genesyscloud_script" "agent_assist" {
 name = "Agent Assist - Order Lookup"
 description = "Standardized script for order inquiries"
 type = "AGENT_ASSIST"

 sections {
 name = "Greeting"
 type = "TEXT"
 text = "Hello, thank you for calling. How can I help you today?"
 }
}

Error snippet:

Error: Error creating Script: 400 Bad Request
Response body: {"errors":[{"message":"Validation failed for object 'sections'"}]}

Is there a hidden requirement for the sections block in the HCL definition? The UI accepts this structure without issue. Need to resolve this to unblock the pipeline.

2

The official documentation states the sections block needs explicit id fields even for new scripts, which trips up Terraform validation. Add a temporary UUID to each section definition in your HCL to bypass the 400 error.

3

Check your HCL for missing id fields in the sections block. The provider strictly requires these for validation.

sections {
 id = "temp-uuid-123" # Required even for new resources
 ...
}
4

The way I solve this is by validating the script structure in the Architect interface first, as Terraform often misinterprets the visual layout logic. Ensure the section hierarchy matches the platform’s expected nesting before pushing the configuration.