T server for Chat

system · June 9, 2009, 7:35am

Hi,
Do we really need Interaction server for chat? Cann’t we use T server directly? What is the difference between T server & Interaction server? Kindly clarify ..

Thanks,
Helen

cavagnaro · June 9, 2009, 4:14pm

??? ??? ??? ??? Interaction Server is a TServer, check the documentations.

Rene · June 11, 2009, 10:17am

Helen,

Interaction Server plays role of “T-Server” for multimedia interaction. It isn’t possible to use single T-Server for voice and multimedia interactions as handling voice and multimedia interactions require different approach.

R.

system · June 12, 2009, 7:40am

Hi Srini,
Will interaction server handle both TDM based and IP based voice?

system · June 15, 2009, 11:37am

Pls clarify my above question…

cavagnaro · June 16, 2009, 6:00am

Please read the documentation

system · June 16, 2009, 6:08am

Kindly tell me which document to read…

Rene · June 16, 2009, 8:28pm

Helen,

Very briefly:

TServer for Avaya/Alcatel/Nortel… - communicates with switch via CTI link, never gets in touch with physical voice, type of supported voice (TDM/VoIP) depends on switch not TServer
Genesys SIP Server - combination of standard T-Server and SIP soft-switch
Interaction Server - special version of T-Server for multimedia interaction (email, chat, Open Media etc.)

As you are asking about very basic things related to Genesys platform I would recommend you to visit Genesys training to get overview about how Genesys works, what solutions exist etc.

R.

cavagnaro · June 17, 2009, 5:08am

Or you can read Tonys guides, or Tserver deployment guides.