- Environment: Genesys Cloud Public (EU-West)
- Tool: Zendesk Chat Migration Script
- API: v2.0
Stuck on mapping Zendesk Chat transcript history to Genesys Cloud Digital Engagement. The integration returns a 400 Bad Request when attempting to sync agent notes. The JSON payload matches the Zendesk API structure, but GC rejects the external_id field. How should the digital channel history be formatted for the migration endpoint to accept these records?