Stuck on mapping Zendesk support groups to Genesys Cloud teams during my migration sprint. The attempt to create scheduling groups fails with a 400 error, complaining about invalid shift patterns. Coming from Zendesk’s simple group assignment, the WFM granularity feels overwhelming.
“Scheduling groups must have a valid schedule template attached before adding members.”
How do I structure the initial payload to avoid this validation trap? Is there a sequence trick I’m missing?