Stuck on getting 429 Too Many Requests when calling /api/v2/recordings/jobs via JMeter 5.6.2. The load script triggers 500 concurrent calls in Genesys Cloud 2024-1, and the recording job creation endpoint throttles immediately despite standard API rate limits. Genesys Docs. Need to know if there is a separate limit for recording jobs under predictive routing load.
The docs actually state that recording job endpoints share the global API rate limit bucket, which often gets saturated when predictive routing triggers high-volume outbound campaigns that also require real-time analytics. This is especially relevant in the ap-southeast-1 region where edge processing can introduce slight latency, causing requests to pile up faster than the throttle window resets. You should implement exponential backoff in your JMeter script rather than hammering the endpoint immediately after a 429 response.
{
"retry_strategy": "exponential_backoff",
"base_delay_ms": 1000,
"max_retries": 3,
"respect_retry_after_header": true
}
Checking the Retry-After header in the 429 response is crucial because it tells you exactly how long to wait before the next attempt is allowed, preventing further throttling cycles.