Stuck on accessing the Screen Recording API. In Zendesk, we could easily pull session replays via their support ticket interface. Assuming Genesys Cloud would offer similar transparency for quality assurance, I tried calling GET /api/v2/recording-screens.
403 Forbidden: Insufficient permissions.
I have granted the ‘Recording: Screen Recording’ permission to the integration user, but it still fails. Am I missing a specific org-level setting for screen capture access?