Stuck on implementing call recording storage. In Zendesk, voice notes were simple attachments. Here, the POST /api/v2/quality/recordings endpoint returns a 403 Forbidden error despite quality:recording:view permissions. The team is migrating from a flat file structure, so this granular access control is confusing. Is there a specific admin role required for the storage bucket configuration, or is this a known issue with new tenant setups?
The way I solve this is by verifying that the quality:recording:write permission is explicitly assigned, as view access alone is insufficient for POST operations. The 403 error typically indicates a missing write scope rather than a bucket configuration failure. In enterprise migrations from flat-file systems, this granular distinction often causes friction.
Ensure the user or application role has the following permissions:
| Permission | Scope | Required |
|---|---|---|
quality:recording:view |
Organization | Yes |
quality:recording:write |
Organization | Yes |
Additionally, confirm that the Quality Management settings are enabled in the Admin console under Settings > Quality. If the tenant is new, there may be a propagation delay for role assignments. A common fix is to re-assign the role after enabling the feature. This aligns with standard security practices for media storage endpoints.
The easiest fix here is this is…
- Verify the service account has
quality:recording:writeexplicitly, not just view. - Check if the target bucket policy allows cross-region writes, common in our SG BYOC setups.
- Ensure the API client uses the correct tenant scope in the header.
This bypasses the flat-file migration friction.
Have you tried adding quality:recording:write to the service account permissions? The 403 error is almost certainly a scope mismatch rather than a bucket configuration issue. While quality:recording:view allows reading metadata, it does not grant the ability to push new recording artifacts via POST requests.
In our Chicago team’s weekly schedule pushes, we see similar friction when migrating from legacy flat-file systems. The platform enforces strict separation between read and write scopes for security compliance. Ensure the user or application role has the explicit write permission assigned. If you are using a custom role, verify it inherits from the base Quality Analyst role with write capabilities enabled.
Note: After updating permissions, wait up to 15 minutes for the RBAC cache to refresh across all nodes. Immediate retries often fail due to stale token validation.