Having a hard time configuring automatic pause rules for our outbound campaigns. We run heavy dialing volumes during Chicago business hours, but the campaign continues firing even when WFM indicates low adherence. The documentation states:
“Campaigns can be paused based on real-time WFM data availability.”
Is this tied to the wfm:// data source in Architect? We are seeing 409 Conflict errors when trying to force a pause via API during peak scheduling conflicts. Any tips on linking WFM status directly to campaign state?