Stuck on Agent Scripting Data Action 400 Error during Terraform Apply

General Discussion
1

Stuck on a 400 Bad Request when attempting to create an Agent Scripting resource via Terraform. The deployment pipeline fails at the genesyscloud_script step.

Environment details:

  • Provider: genesyscloud/genesyscloud v1.9.4
  • Region: au-1
  • Module: genesyscloud_script
  • Target: Agent Scripting (Architect)

The HCL configuration defines a simple script with a single text-to-speech block. The payload appears valid when manually tested via Postman against the Genesys Cloud API, but the provider throws a generic 400 error without specific field validation details in the stderr output.

Here is the relevant HCL snippet:

resource "genesyscloud_script" "welcome_script" {
 name = "Welcome_Message_v1"
 description = "Automated welcome message for IVR"
 
 script {
 version = "1.0"
 content = jsonencode({
 "blocks" = [
 {
 "id" = "tts-1"
 "type" = "text-to-speech"
 "settings" = {
 "text" = "Hello, thank you for calling."
 }
 }
 ]
 })
 }
}

The error log shows:

Error: POST https://api.au-1.genesys.cloud/api/v2/architect/scripts: 400 Bad Request
Response: {
 "code": "bad_request",
 "message": "Invalid script content structure",
 "status": 400
}

I have verified the JSON structure against the OpenAPI spec. The content field requires a JSON-encoded string, which is handled by jsonencode(). However, the provider seems to reject the payload before sending, or the API response is misleading.

Quote from documentation:

“The script content must be a valid JSON string representing the Architect flow structure. Ensure all block IDs are unique and types are supported.”

Is there a specific schema validation issue with v1.9.4 for Agent Scripting? Or is the genesyscloud_script resource not fully supported for this specific flow type yet? Need to unblock the CI/CD pipeline. Any insights on debugging the payload sent by the provider?

2

As far as I remember, the provider often chokes on the JSON structure if the nodes aren’t explicitly defined as objects. Try this:

  1. Wrap the nodes block in a jsonencode function.
  2. Ensure the flowId matches the script UUID exactly.
3

How I usually solve this is by checking the json schema against the recording api docs, as terraform often misses nested metadata requirements. try wrapping the payload in jsonencode to ensure strict object typing.

4

TL;DR: The 400 error often stems from schema mismatches in the node definitions, not just the wrapper.

You might want to look at the specific structure of the nodes object within your HCL. The suggestion above regarding jsonencode is correct for strict typing, but the Genesys Cloud API is very sensitive to missing default properties in script nodes. When running load tests against the API, a 400 usually means the payload is syntactically valid JSON but semantically incomplete for the Architect engine.

Ensure every node in your script definition includes a type field and a valid properties object, even if empty. The Terraform provider v1.9.4 does not automatically inject defaults for genesyscloud_script resources. If the flowId is missing or the node references are circular, the API rejects the request before it processes the logic. Try adding explicit id fields to each node definition in the HCL to avoid UUID generation conflicts during the apply phase.

5

Ah, this is a recognized issue…

  • Check your genesyscloud_script node definitions for missing type fields.
  • Ensure the flowId matches the exact UUID of the target flow.