Stats for the new queue groups not updated in Datamart

Genesys Cloud Routing
1

I have created two new DNgroups in CME. I could see the new DN group object in Datamart DB, but the stats for these two groups are not captured and aggregated in the Datamart DB. But the stats for the queue groups which are already existing are captured without any problem.

Any inputs on why the stats for the new groups are not getting updated?

2

Do you see new objects in ODS DB ?

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3

Hi Kubig, Yes I could see the new objects in ODS DB.

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4

And datasourcer collects chunks for these objects? Did you see chunks and values in DMA?

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5

Yes the ODS DB has data for the new queue groups in the chunks.

6

And what says ETL log during aggregating data?Look via ETL Assistant to the specific layout,if contain any data.

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7

Are they added to the template DN group? Maybe it is configured not to record ALL objects on the Tenant but selected ones…