I 'm planning to use SSG version 8.1.03 to make mass outbound call to external recipients.
I want to handle SSG to make outbound call as 3 times mnks ax retries. And within tries, interval should be 5 mins.
Which configuration I have to set to get this feature? And I want to know how SSG calculate TTL(time to live).
Another question is if I get the reason “unknownexternalerror” when the recipient take long time to pickup and miss call, what does this reason stand for?
Thanks in advance. I 'm looking forward to any reply.
I want to handle SSG to make outbound call as 3 times mnks ax retries. And within tries, interval should be 5 mins.
Number of retries (attempts) is specified in the HTPP request - parameter 'MaxAttempts'. Interval between the attempts is (not 100% sure about it) defined by the parameter 'pacing.NextRetryIntervalSecs' stored in 'SSG' section of application's options.
And I want to know how SSG calculate TTL(time to live).
I think TTL is calculated from the moment the request is accepted by SSG. And lasts for specified number of (mili)seconds.
Another question is if I get the reason "unknownexternalerror" when the recipient take long time to pickup and miss call, what does this reason stand for?
You would need to check the logs to find out what happened to the call as SSG didn't receive any valid information allowing classification of the error.