Speechminer UI shows call duration as zero for failed calls after sent manually

Genesys Cloud WFM
1

Hi All,

Speechminer installed and working fine for the call recording. But whenever any calls get failed and processed manually using the curl command, the duration it shows at UI is zero. Unable to understand why it become zero. Have gone through all the logs but couldn’t find any clue. Anyone can give help will be appreciated.

2

Try to better explain your problem and your finds from troubleshooting.

3

Speechminer is working fine.

The RPS went to stop state and calls were sent to failed folder.
I’ve to run the command to send the meta data manually from HTCC machine "curl -u user:password -X POST -d @RJI6R8LN2919N8GKH523PR552O00000R_2016-11-13_04-16-31-00830182-10004170-00000001.mp3-htccmetadata.json --header “Content-Type: application/json” http://192.168.1.245:8889/api/contact-centers//recordings/

After successful command execution, can see the mp3 at UI but the duration shown is as 00:00. Why it is showing 00:00? I tried all the logs RPS, RCS etc but couldn’t find any clue.

If someone can give me help how to resolve this?

Thanks.

4

If you expand the record (+) still shows 0??
Can you take a screenshot?

5

Hi Cavag,

Yes, even on expanding the + shows as 0…

I’ve the screen capture but it isn’t copying here.

6

Check the JSON content

7

Hi Kubig,

the contents of json shows the duration as “0”.

{“mediaFiles”:[{“channels”:“2”,“duration”:“0”,“ivrprofile”:“REC_PROFILE”,“mediaDescriptor”:{“path”:“http://192.168.1.245/recordings/RJI6R8LN2919N8GKH523PR552O00000R_2016-11-13_04-16-31-00830182-10004170-00000001.mp3",“storage”:“webDAV”},“mediaId”:“RJI6R8LN2919N8GKH523PR552O00000R_2016-11-13_04-16-31-00830182-10004170-00000001.mp3”,“parameters”:{“ani”:“1001”,“callUuid”:“RJI6R8LN2919N8GKH523PR552O00000R”,“connId”:“006d0291afc4a014”,“dateTime”:“2016-11-13T04:16:31Z”,“dnis”:“xxxx”,“id”:“RJI6R8LN2919N8GKH523PR552O00000R_2016-11-13_04-16-31”,“recordDN”:“xxxx”,“rp.speechminer_auth”:“user:password”,“rp.speechminer_uri”:“http://192.168.1.245/interactionreceiver”,“sipsAppName”:“SIPSRV_P”},“size”:“0”,“startTime”:“2016-11-13T04:16:32Z”,“stopTime”:“2016-11-13T04:16:32Z”,“tenant”:“SKS”,“type”:"audio/mp3”}]}

Regards,

8

These information are getting from ICON. So, check this level.

9

Hi guys, how was this fixed? Any idea?