I’m quite sure that it isn’t Noufal’s problem either. List of calls is not coming from RCS. It comes from index. RCS can make playback problems when single call is selected in the list.
Can you send:
- versions of MCP and GIR
- Screen of SM UI (yeah it will show nothing)
- ID of any sample call and matching logs including MCP and SM (debug level)
- check if CLR enabled
- SM config details
for the first look RPS able to post to IR so SM should show this call in UI. The most popular error with that, related to CLR.
About indexer: it means that this particular indexer is in passive state in case if you have two or more. You cannot do anything here 
if its only one - the same. Indexer not running all the time.
If you suspect any troubles with Index just stop SM and empty index folder.
Thank you for your kind response , it is been long pending issue so i request you to support me on remotely as i hope you can fix
could you check it in remotely
Make a test (make an inbound call which will be recorded) and then post all logs (MCP, RPS, IRWS, all SpeechMiner submodules - web,index,interaction receiver,etc., RCS) covering your test