Does anybody has a document with the syntax for lowl-evel skill expression?
Unable to find anything at Genesys support ???
low level? For example…???
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?vag_INBOUNDVOICE:FR >=3 & SERVICE >=9@stat_server_urs_voice.GA
Actually what I’m try to do is to route randomly to ready agents in a group. Do you know what happens if we leave the statistic blank of the select object? Is it equivalent to StatSelectAny?
Voila, format for skill expressions
?:@<name_of_StatSersver>.GA
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