Single Sign On with Active Directory

General Discussion
1

Hi,

I would like to implement single sign-on, when a agent log in to windows login after that a agent open genesys desktop and automatically login that agent not need to login again.
Could I use Microsoft Active Directory with External Authentication of Genesys to implement this?

Thanks,
Sitto

2

Sitto,

It is relatively easy to use LDAP authentication with Genesys.

I have successfully configured it on our 3 environments here (Dev, pre-prod and prod) and all are using the same LDAP server.

The one thing I have never got to work - my users still have to enter their password when signing into Genesys - however, it is the same password they login to Windows with, so it is one less to administer and one less to remember. I cannot seem to get it to accept a ‘blank’ password at the Genesys GUI login box, yet authenticate them on the basis that they’ve already authenticated on their PC…

Perhaps someone else can advise with this?

Things you need to do/know:

  1. the fully qualified address and details for your LDAP server (including an account / password you can use to process authentications)
  2. reinstall Config Server with the LDAP option selected
  3. Modify the confserv.conf file with the relevant LDAP information
  4. Modify the ldaperrors.txt file with any reasons you wish the authentication to rety (I found this important)
  5. begin to fill in the ‘external authentication ID’ section for some test agents to see if it works

If you need any other info please ask…

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3

Hi,

We want to do the same thing, login automaticaly with their windows authentication.
Did you already find a solution?

greetings

Joke

4

Does Genesys support Single Sign On?

5

Genesys support LDAP but not NTML which reads the windows user account from the session on the PC and uses it, that is another layer.

1 Like