Simulator Toolkit ACW

Hi guys,
I’m playing with this simulator for a small lab for me and having a question…already have IWS working with it, Inbound so far seems to work, and now deploying Outbound it works fine except for the fact that I can’t put the agent in ACW (After Call Work/Wrapup) after he releases the call and therefore can’t reschedule, update or add new results…
Any idea how to?
On the annex tab of the switch I put:

5000-5009,autoanswer,postready off

Where 5000 is the ACD Postion and Agent login used, autoanswer doesn’t work neither and less the postready off option…

Using Generic TServer

Thanks!

Sup Cavag,

are you using a PBX simulator?

when working with Avaya we need to set the ACW in the ACDQueue with the same value as in the PBX.

did you set the cti-protocol-mode = generic in the switch properties?

cheers,

Hey Flavio,
Not using Avaya, just generic one.
Yes, i did change the protocol to generic, in that way it began to work.

Will try the ACW on the ACDQueue, however I think already tried but will do again

Thanks!