Can anyone clarify why shift swap approvals are timing out when agents from different org units trade shifts? The standard workflow works, but cross-unit swaps fail with a 500 error after 30s. We are using the default WFM settings in Genesys Cloud. Here is the relevant config snippet:
swap_policy:
allow_cross_unit: true
max_advance_days: 7
require_manager_approval: true
Is this a known limitation?