So I’m seeing a very odd bug with the schedule optimization API. Agent shift swaps are failing with a 409 conflict despite valid availability windows.
- Endpoint:
/api/v2/wfm/schedules/agents/shiftswaps - SDK:
genesys-cloud@2.145.0 - Timezone:
America/Chicago
The conflict error cites overlapping assignments, but the agents have no scheduled work during the swap window. Checking the raw JSON payload now.