Trying to make sense of why the POST /api/v2/wfm/schedule/shiftswaps endpoint returns a 409 Conflict error specifically when agents attempt to finalize trades during our weekly schedule publish window.
We operate in America/Chicago and publish final schedules every Monday at 06:00 CST. The conflict arises when an agent initiates a swap, the other agent accepts it via the self-service portal, but the final confirmation hits the API while the background publishing job is still locking the schedule version. The error payload indicates: "error": "schedule_version_mismatch", "message": "The schedule has been modified since the swap was initiated."
We are using the Genesys Cloud v2 WFM SDK (version 2.1.4). Ideally, the system should queue these swaps or handle the versioning gracefully rather than failing outright. Has anyone implemented a retry mechanism with exponential backoff for this specific conflict type? Or is there a way to configure the publishing job to pause briefly to allow pending swap confirmations to process? We have about 15% of our swaps failing this way, which is frustrating the team.