Having some config trouble here when triggering incident creation via Data Action during high-volume web chat sessions. The Genesys Cloud webhook successfully reaches the ServiceNow MID server, but the REST API call returns a 429 status code after approximately 15 concurrent events. Rate limiting appears to be enforced at the instance level.
Environment details:
- Genesys Cloud v37.3.0.0
- ServiceNow Quebec Release
- Data Action using POST /api/now/table/incident
- Payload includes conversation_id and media_type fields