- Genesys Cloud Org ID: 12345678-1234-1234-1234-123456789abc
- ServiceNow Instance: London Prod
- Data Action Version: 2.1
- Trigger: Messaging Message Created Event
Trying to understand why the ServiceNow Data Action returns a 422 Unprocessable Entity when the conversation.participants array contains more than five entries. The payload validation passes in the architect sandbox, but the live webhook execution fails with invalid_grant on the ServiceNow side despite valid OAuth tokens. Is there a known limit on participant object depth for this integration?