I’m trying to figure out why the Scripting API returns a 400 Bad Request when converting Zendesk ticket triggers to GC interaction scripts.
The endpoint POST /api/v2/scripts rejects the payload because GC expects a specific id format for the steps array, unlike Zendesk’s flat structure.
{
"code": 400,
"message": "Validation failed for object 'steps[0]'"
}
How should I map the Zendesk trigger conditions to the GC scripting engine without hitting this validation error?
This is actually a known issue… when pushing payloads via jmeter, the id format needs to be uuid v4. just generate a random uuid for each step id before posting. also check if you are hitting the api rate limit if you are batching these imports. usually a simple loop in the script fixes the validation error.
If I remember right, the step IDs must strictly adhere to UUID v4 standards. The documentation outlines this requirement clearly: https://developer.genesys.cloud/apidocs/conversations/scripts/. Ensure each step in the steps array contains a unique, valid UUID to resolve the 400 error.