Script Version Mismatch in Bulk Export Metadata for Legal Hold

General Discussion
1

I’m curious as to why the bulk export job is returning script_version_id: null in the manifest.json for conversations routed through dynamic scripts? We are seeing this consistently in our Genesys Cloud environment (EU-1 region) when exporting data for legal discovery requests.

  • The export job is triggered via a bulk conversation export request with a date range covering the last 48 hours.
  • The filter includes conversation.type: voice and interaction.media_type: audio.
  • All exported conversations were handled by agents using a specific Scripting version (ID: scr_abc123) which was active during the call.
  • However, the resulting manifest.json file lists script_version_id as null for approximately 60% of the records.
  • The S3 bucket receives the audio files correctly, but the metadata link is broken for chain of custody verification.
  • We have verified that the IAM policy allows full read access to the Scripting API and Analytics API.
  • The issue persists even when using the latest SDK version (v3.1.2) for the export trigger.
  • Manual inspection of individual conversations shows the correct script_version_id.
  • This discrepancy causes significant delays in our legal hold process, as we cannot programmatically verify the compliance of the script used during the call.
  • We need to ensure the bulk export metadata aligns with the real-time conversation details for audit trails.
  • Is there a known latency issue with the Analytics API syncing script metadata?
  • Or is there a specific flag required in the export request body to force script version inclusion?
  • Any insights on how to mitigate this mismatch without manual intervention would be greatly appreciated.
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