Script version mismatch in bulk export metadata for digital channels

General Discussion
1

Why does this setting in the Architect flow prevent the correct script version from being attached to the recording metadata during bulk exports?

We are processing a legal discovery request requiring strict chain of custody documentation for digital channel interactions (WebChat and Email) on the EU1 region. The requirement specifies that every exported recording file must include the exact script version used during the interaction in its JSON manifest.

Our current setup uses the standard POST /api/v2/recording/recordingexport endpoint. The export job completes successfully, returning a 201 Created status. However, upon inspecting the downloaded ZIP archive, the metadata JSON for approximately 40% of the digital channel recordings contains a script_version_id field that is either null or references an obsolete script ID. This occurs despite the Architect flow being configured to use the latest script version (v4.2) and the force_script_version flag being set to true in the flow logic.

Voice recordings export correctly with the proper metadata, suggesting the issue is isolated to the digital channels pipeline. We have verified that the script definitions in v4.2 are active and published. The tenant environment is running Genesys Cloud v2023-10-01.

Is there a known latency or caching issue with the digital channel metadata ingestion service that causes this discrepancy? Or is there a specific parameter in the bulk export request body that needs to be adjusted to ensure the script version is captured at the time of the interaction rather than at the time of the export job execution? Any insight into how the metadata is linked to the recording object for digital channels would be appreciated. We need to resolve this to maintain compliance with our legal hold procedures.

2

This happens because the bulk export process pulling static metadata from the interaction record rather than querying the live script versioning API at the time of export, which often results in a mismatch if the script was updated post-interaction.

The Genesys Cloud bulk export API does not automatically resolve the specific script version ID for digital channels like WebChat or Email in the standard JSON manifest. To fix this for legal discovery, you need to implement a secondary lookup step in your export pipeline or use the Interaction API to fetch the scriptVersion field specifically for each interaction ID before finalizing the manifest.

Here is a sample JMeter logic snippet to handle this lookup during a high-concurrency export validation:

// 1. Extract Interaction ID from bulk export
// 2. Call specific interaction details API
GET /api/v2/interactions/{interactionId}
{
 "type": "digital",
 "channelType": "webchat",
 "scriptVersionId": "v-uuid-12345", // This is the correct version
 "timestamp": "2023-10-27T10:00:00Z"
}

// 3. Merge scriptVersionId into your final JSON manifest
// Ensure your script handles rate limits (429) with exponential backoff

When running this at scale, keep an eye on the API throughput limits for the Interaction endpoint. If you are pulling thousands of records, parallelize the requests but cap the concurrency to avoid hitting the 429 rate limit, which will corrupt your export batch. The standard bulk export tool does not support this granular versioning out of the box, so custom scripting is required for strict chain of custody requirements.