Script resource fails to deploy via CLI in AU-1 BYOC

General Discussion
1

Stuck on deploying a custom Agent Script resource using the Genesys Cloud CLI in our AU-1 BYOC environment.

The Terraform plan applies successfully, but the actual push to the environment fails with a 400 Bad Request on the /api/v2/scripts endpoint.

Environment:

  • Genesys Cloud CLI v2.1.0
  • Terraform Provider v1.12.0
  • AU-1 BYOC

HCL Snippet:

resource "genesyscloud_script" "agent_handoff" {
 name = "Agent Handoff Script"
 description = "Standard handoff procedure"
 type = "agent"
 
 blocks {
 block {
 name = "Intro"
 type = "text"
 content = "Please confirm the customer details."
 }
 }
}

Error Output:

Error creating script: 400 Bad Request
{"message":"Validation failed","errors":[{"message":"Block content exceeds maximum length","path":"blocks[0].content"}]}

The content is clearly under the limit. I checked the API docs.

“Text blocks support up to 2000 characters. Special characters must be escaped.”

I have escaped quotes and newlines. The block is only ~40 chars. Why is the CLI rejecting this?

Is there a known issue with the genesyscloud_script resource in BYOC regions? The same HCL works in our US-East sandbox without issues.