The ‘Play Prompt’ block in the outbound flow triggers a 408 Request Timeout after 15 seconds. This occurs specifically when routing to agents in the EU-West region. How can the timeout threshold be adjusted within the flow configuration?
The 15-second limit is a hard platform constraint for media streaming, not a configurable flow parameter. Implement client-side chunking or pre-load assets to bypass the timeout.
Beware of chaining this with ServiceNow Data Actions. If the timeout triggers during an outbound flow, any subsequent webhook to ServiceNow might hit rate limits or fail silently if not configured for async retries. Ensure your flow handles the 408 gracefully before attempting any backend integrations.