Stuck on a bulk export job failure regarding script compliance data.
- environment: genesys cloud byoc eu-west-1.
- endpoint: post /api/v2/bulkexports/exportjobs.
- filter: interaction_type equals digital messaging.
- the api returns 400 bad request with message: “Invalid column specification for digital interactions”.
- goal is to extract agent script completion status for legal discovery requests.
- standard voice recording exports work fine with script_id column.
- digital channels seem to ignore script metadata in the export definition.
- audit trail requires proof that agents followed compliance scripts during chat.
- tried adding script_version to the column list but same error occurs.
- documentation suggests script data is available but does not specify column names for digital exports.
- need correct column identifiers for script adherence in chat interactions.
- any examples of successful digital channel script export payloads?
- chain of custody requires this data within 24 hours.
- currently blocked on discovery request deadline.
- appreciate any insight into valid filter criteria for this scenario.