Script API 409 Conflict on Draft Update v2.5.0

General Discussion
1

Greetings, Community,

I am writing to report a persistent 409 Conflict exception when attempting to push updates to a Script resource in the Draft state via the API.

Per the Resource Center article on Script Lifecycle Management, concurrent edits are documented to block updates. However, my analysis confirms that only a single automation process interacts with this endpoint through the integration framework. Therefore, this behavior does not appear to be a race condition.

Environment & Configuration:

  • Genesys Cloud Org: US1
  • Script Version: 42
  • API Endpoint: PUT /api/v2/scripts/{scriptId}
  • Status: Draft

Technical Observations:

  • The request payload includes the version parameter, which accurately matches the current draft version.
  • Despite the version match, the API response returns a conflict.
  • Within the Architect interface, the script is displayed as locked by “System.”
  • The lock duration timer is observed spinning without releasing.
  • The lockDuration field in the response object remains static and does not decrement.

[Screenshot: Architect interface displaying the script locked by “System” with the lock duration timer spinning continuously.]

API Response:

{
 "code": "ConflictException",
 "message": "Script version mismatch or concurrent modification detected.",
 "details": "Current version: 42, Provided version: 42"
}

Audit & Retry Analysis:

  • The audit log is clear; no other users have accessed or modified this resource in the last 24 hours.
  • The lock mechanism appears to be frozen.
  • Retrying the request fails immediately with the identical payload structure.

Regards,

yoga_nerd

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