Getting a 409 Conflict on POST /v2/wfm/schedules/publish every Friday at 04:00 CT. The payload is valid, but the response body shows {"code": "invalid_request", "message": "Schedule already published for this period"}. We are using the v2 API with agent_scripting enabled for compliance checks. Has anyone seen this lock behavior persist despite the previous week’s schedule being fully archived?
I normally fix this by decoupling the script publishing from the schedule publication cycle. The 409 conflict typically indicates that the system perceives the current schedule period as immutable, often due to overlapping data locks in the EU-FR environment. Instead of forcing the publish, try implementing a pre-validation step that checks for existing published schedules before initiating the POST request.
The documentation suggests that strict session handling in certain data residency configurations can cause stale locks to persist longer than expected. By verifying the schedule state via a GET request first, you can avoid triggering the conflict error entirely. This approach aligns with the platform’s enforcement of data integrity during peak processing windows. It also helps maintain accurate performance metrics by preventing failed API calls from skewing agent activity reports. Consider adjusting the timing to avoid the 04:00 CT window if possible, as this often coincides with automated system maintenance tasks.