Screening Rule - Use domain as USE THESE ADDRESSES

General Discussion
1

Hi Experts,

Is it possible to configure domain instead of email address in “USE THESE ADDRESSES” in screening rule ?

For example; We define domain “@xyz.com” so when ever the email comes to *@xyz.com then Genesys will select the specific category belongs to *@xyz.com screening rule.

2

Guess with a regular expression you can do that

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3

I already tried regular expression but it didnt work ???

RegExFind(“from: (.*)@xyz.com”)

where xyz.com is the domain.

Can you please confirm if expression seems OK for you or is there any other expression you think it would work.

4

Why “from”?

5

Oh yes .. Why from ???

It should be “To” .. Right ??? ;D

6

Aside that, the value of the KVP is the email address only, doesn’t contain the To or From word, check your URS logs. Therefore… Just apply against the email address, not the whole key and value

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7

Do you mean like this RegExFind(“@xyz.com”) ?

8

Expression is working :slight_smile:

RegExFind(“@xyz.com”)

Thanks Cavagnaro .. You are Champ 8)