Could someone clarify why the conversation.recording.completed webhook omits the recording_url field when triggered by digital channels? The ServiceNow integration fails to attach the file. GC Release 2024-10. Architect flow validates the payload but recording_url is null. Payload structure:
{
"event_type": "conversation.recording.completed",
"recording": {
"id": "rec-123",
"status": "completed",
"recording_url": null
}
}
Docs imply URL should be present.