- GC Architect v2023.11
- ServiceNow MID Server 12.6
- Data Action:
create_incident
Just noticed that the recording_url field in the Genesys Cloud screen pop webhook payload is null when the recording exceeds 5MB. The MID Server logs show a successful 200 OK response from GC, yet the ServiceNow incident lacks the attachment link. Is there a known size threshold for screen recording metadata in the webhook, or should I be polling the Recording API instead?