Screen recording upload timeout on GC CLI export

General Discussion
1

How come this setting causes the recording asset to fail validation when pushed via genesyscloud CLI?

> genesyscloud recording upload --file "recording.mp4"
Error: 422 Unprocessable Entity - Field 'duration' exceeds maximum allowed value for media type.

The file is only 45 seconds. Terraform state shows recording_type as agent. Checking Sydney region.

2

The way I solve this is by verifying the underlying SIP trunk configuration and the specific media handling policies tied to the BYOC setup, as these errors often stem from a mismatch between the expected codec payload and the actual file metadata during the upload handshake. While the error message points to duration, the 422 Unprocessable Entity in this context frequently indicates that the validation engine is misinterpreting the container format or the embedded metadata tags, especially when dealing with regions like Sydney where latency can affect the initial handshake.

Here is the step-by-step process to resolve the validation failure:

  1. Inspect the Raw Metadata: Use ffmpeg -i recording.mp4 to check the actual duration and codec details. Ensure the duration field in the output matches the CLI expectation exactly. Sometimes, variable frame rates cause the calculated duration to exceed the strict limit slightly.
  2. Re-encode with Standard Compliance: Convert the file to a standard H.264/AAC MP4 container with fixed frame rates. This removes any proprietary metadata that might trigger the validation logic.
ffmpeg -i recording.mp4 -c:v libx264 -c:a aac -movflags +faststart output.mp4
  1. Verify Trunk Media Settings: Check the BYOC trunk configuration in the Admin portal. Ensure that the “Media Region” aligns with the Sydney deployment and that no custom SIP headers are stripping the necessary content-length fields during the upload attempt.
  2. Retry with Explicit Flags: Run the CLI command again, but include the --force flag if available, or explicitly specify the recording_type to ensure the backend does not default to a stricter validation profile.
genesyscloud recording upload --file "output.mp4" --recording-type agent

This approach addresses the root cause of metadata misinterpretation rather than just the surface-level duration error. If the issue persists, check the carrier-specific quirks for the trunk in use, as some providers impose additional restrictions on media asset uploads.