Screen recording upload stalls at 78% on Genesys Cloud v23.10 over Meraki WAN links

Traceroute shows clean hops to Frankfurt edge, but screen recording upload stalls at 78% on Genesys Cloud v23.10 when remote agents push data over Meraki MX84 WAN links, and the upload status report returns 408 timeout on GET /api/v2/recording/uploads/reports/{reportId}.

We’ve set QoS priority to EF class for WebSocket traffic, but TURN server negotiation still drops packets when jitter goes over 15ms. You’ll bypass chunked upload limit by dropping policy retention to 24 hours, but does new v24.01 patch actually fix keep-alive timeout on split-tunnel setups? Last packet capture just shows sequence number dropping to zero.

The 408 timeout on POST /api/v2/uploads/recordings usually trips when the Meraki MX84 drops the WebSocket handshake before the initial chunk lands, so don’t let the connection hang and just toggle enableResumableUpload inside the platformClient builder. Forget the recording:write OAuth scope and the retry logic just hammers a 403.

val client = PureCloudPlatformClientV2.init()
val request = ScreenRecordingSessionRequest.builder()
 .setChunkSize(262144)
 .setEnableResumableUpload(true)
 .build()
client.uploadsApi.postRecordings(request)

Leaves the jitter threshold untouched anyway.