Is there a standard pattern to bind the recording webhook before the media stream initializes? The custom Angular desktop doesn’t render the active session badge because the embeddable framework drops the correlation context during the wrap event. It’s just spitting out 403s and the red dot stays hidden in the agent toolbar.
- GC Client App SDK v1.42.0
- Angular 16 agent shell
- EU1 org, Berlin timezone
- WEM dashboard configured for auto-archive
The recording session listener fires before the screen pop assigns the call. Architect routing group probably just drops it.
sdk.screenRecording.triggerSession({
sessionKey: 'rec_' + Date.now(),
queueId: routing.queue.id
}).catch(err => {
console.error('webhook failed', err);
// stack trace cuts off here...
});
The Genesys Cloud Platform API documentation notes that recording lifecycle hooks must register during the conversation:start phase, not after the media stream opens. The 403 error doesn’t lie about permissions. It’s usually pointing straight to a missing scope in the OAuth token payload. The client needs screenRecording:read and screenRecording:write active before any handshake happens.
Check the SCREEN_RECORDING_SCOPE in your environment variables. If this is blank, the SDK throws a silent error and drops the context. You’ll need to verify the WEBHOOK_ENDPOINT is reachable from the Genesys Cloud infrastructure before the wrap event triggers. Sometimes the network policy blocks the initial probe request. Check the firewall logs.
const recordingConfig = {
scope: 'screenRecording:read screenRecording:write',
screenRecording: {
enabled: true,
captureFrameRate: 30,
bindOnInit: true // Crucial for Angular lifecycle
}
};
Setting bindOnInit: true forces the framework to attach the recording metadata chain immediately. The correlation context often gets lost if the Angular zone is not stable during the initial render cycle. The SDK expects the zone to be idle before binding the stream. This creates a race condition that kills the session badge. This usually fixes the red dot hiding issue. Also make sure COMPLIANCE_OVERRIDE is not blocking the export pipeline in the WEM dashboard. The metadata chain breaks if the override is disabled and the policy requires explicit consent from the agent. This is a common trap in custom builds.
Restart the dev server after changing the config. The cache might hold the old token.
403 FORBIDDEN on the recording handshake usually means the Angular shell is trying to mount the UI component before the quality evaluation session actually provisions. The suggestion above talks about OAuth scopes, but you’re hitting a race condition in the correlation context. Instead of forcing the Client App SDK to bind the red dot, drop the UI dependency entirely and poll the recording state directly through the Quality API. You can fetch the active screen recording session and map it to your evaluation form configuration manually. Here’s how to bypass the SDK context drop:
const recordings = await platformClient.RecordingsApi.getScreens();
const activeSession = recordings.entities.find(r => r.state === 'recording' && r.metadata.conversationId === currentConvId);
this.recordingState.next({
recordingId: activeSession.id,
qualityFormId: 'your-form-id',
isLive: true
});
Don’t fire this before the wrap-up timer starts or you’ll trigger a duplicate evaluation prompt. The Quality service ignores any recording metadata that lacks a valid quality:evaluation:write scope on the backend token, so make sure your service account has it attached. Backend token handling’s a bit finicky in EU1 anyway. The Angular shell doesn’t need to know about the correlation context if you’re feeding the recording ID straight from the API response. Just map the state and let the evaluation engine handle the rest. Map the state and move on.
Cause: The suggestion above is right. The 403 error means the OAuth token attached to the Angular shell lacks the required permissions. Docs state: “The client application must request screenRecording:read and screenRecording:write during the OAuth authorization code flow.” Why does not work? The frontend config probably uses a static scope string that misses these values. The SDK throws the 403 immediately because the handshake fails validation.
Solution: Verify the active token contains the correct scopes before the SDK mounts the recorder. Run this curl command to inspect the current token permissions.
curl -X GET "https://api.mypurecloud.com/api/v2/users/me" \
-H "Authorization: Bearer YOUR_TOKEN_HERE"
If you get 200, decode the JWT payload in the browser dev tools. The Angular app needs to re-authenticate with the updated scope list. Don’t rely on legacy scopes.