Having some config trouble here as expected within the European Union data residency cluster. The objective is to retain screen recordings for a duration of 45 days to satisfy specific audit requirements, yet the system consistently rejects the configuration update. When attempting to apply the retention policy via the admin interface, the backend returns a 422 Unprocessable Entity error. The error payload indicates a conflict with the global default retention settings, which appear to be hardcoded to a maximum of 30 days for this tenant tier.
The current configuration attempts to override the default using the following YAML structure, which was validated against the schema documentation:
retention_policy:
screen_recording:
enabled: true
duration_days: 45
storage_location: eu-west-1
compliance_tag: audit_required
Despite the schema validation passing, the operational failure persists. The dashboard reflects the intended setting briefly before reverting to the 30-day default, accompanied by the 422 error in the audit logs. This behavior suggests that the platform enforces a strict upper limit on retention periods for screen recordings, potentially to optimize storage costs or comply with automated data lifecycle management policies.
Is there a mechanism to extend this limit beyond the standard 30-day cap without engaging professional services? Alternatively, is there a specific API endpoint or configuration flag that allows for exceptions to this rule? The current limitation hampers our ability to maintain compliance with internal audit standards, which require a 45-day review window. Any insights into the underlying constraints or workarounds would be appreciated. The environment is Genesys Cloud EU, version 2023.10, with standard licensing applied.