Screen recording resource failing validation in IaC pipeline

General Discussion
1

Can’t get this config to load properly when trying to deploy screen recording settings via Terraform. The provider seems to reject the JSON structure for the genesyscloud_screenpops_recording resource.

Environment details:

  • Terraform: 1.9.4
  • Provider: 1.35.1
  • Region: ap-southeast-2

The error occurs during the terraform apply phase in our GitHub Actions runner. Local plan succeeds, but apply fails with a 400 Bad Request.

Steps to reproduce:

  1. Define the genesyscloud_screenpops_recording resource with a basic JSON configuration for recording triggers.
  2. Run terraform validate - passes successfully.
  3. Run terraform apply - fails with error Error creating ScreenPops recording: 400 Bad Request.

The error message indicates: invalid field 'trigger_type' even though the documentation lists it as valid. Is there a known issue with this resource in the current provider version? Or is the JSON schema stricter than expected?

resource "genesyscloud_screenpops_recording" "main" {
 name = "Test Recording Config"
 enabled = true
 config_json = jsonencode({
 trigger_type = "flow"
 scope = "all"
 })
}

Looking for any workarounds or if this is a provider bug.

2

the documentation actually says screen recording config in terraform is notoriously picky about the json structure. we ran into this exact 400 error last week when pushing schedule sync settings. the provider often caches stale state during ci runs, so local plan succeeds but apply fails. try adding lifecycle { ignore_changes = [script_content] } to the resource block. also, check if your region supports the specific screen recording endpoint you are targeting. ap-southeast-2 sometimes lags behind us-east-1 on feature parity. if that does not work, detach the script resource before the update step. this forces a refresh and usually clears the validation error. it is a bit of a pain during weekly publishes, but it works every time.

3

If I remember correctly… the issue usually stems from how the provider serializes nested objects versus flat key-value pairs in the JSON payload. When managing BYOC trunks, I’ve seen similar serialization mismatches where the API expects a specific structure that the Terraform provider isn’t generating correctly by default. The 400 Bad Request during apply but success during plan often indicates a state drift or a validation error that only occurs when the payload hits the live API endpoint.

For screen recording configurations, the API is strict about the script_content and enabled fields. You might need to explicitly define the structure in your Terraform resource block to match the expected API schema. Try adjusting your resource definition to ensure the JSON structure aligns with what the Genesys Cloud API expects. Here is a corrected payload structure that should help bypass the validation error:

{
 "enabled": true,
 "script_content": "your_script_here",
 "recording_type": "screen",
 "retention_days": 30
}

Also, verify that your region ap-southeast-2 fully supports the specific screen recording features you are trying to deploy. Some endpoints have regional limitations that can cause silent failures or unexpected errors. If the issue persists, check the API logs for more detailed error messages. The provider might be caching stale state, so forcing a refresh or clearing the state file could help. Ensure that your Terraform provider version is up to date, as newer versions often include fixes for these serialization issues. If you’re still facing problems, consider reaching out to the provider maintainers with the exact error logs. This approach should help you get past the validation error and successfully deploy your screen recording settings.