Could someone explain the correlation between High CPU alerts in the Agent Performance view and the resulting low frame rate artifacts in the Screen Recording module? The recordings are technically saved but appear unusable for QA reviews when the agent’s queue activity spikes above 80% occupancy.
This looks like a resource contention issue on the agent workstation, not a server-side bottleneck. The screen capture service gets deprioritized when CPU occupancy exceeds 80%, causing frame drops regardless of network conditions.
Note: Check the agent’s local hardware specs before blaming the platform.