PureCloudPlatformClientV2 throws a 422 when the pipeline attempts to bind the screen recording policy to the outbound campaign. The genesyscloud-terraform provider version 1.49.1 keeps rejecting the configuration block because the underlying API expects a different schema for the recording trigger. We’ve got a clean state backup before the run against the EU10 environment using Terraform 1.7.4.
Here is the sequence of tests. First, the mandatory consent checkbox in the policy UI got disabled to see if the validation error cleared. The pipeline still failed on the same resource. Next, a raw REST call against /api/v2/screenrecordings/policies ran with the exact JSON payload from the state diff. The gateway returned a 422 with error_code: SCREEN_RECORDING_TRIGGER_MISMATCH. Console output points to the recording_policy_id field being malformed. The UUID matches the prod instance exactly though.
Architect flow routing to the support skill group triggers the recording, but the policy assignment never sticks. PureCloudPlatformClientV2 handles the drift detection differently than the standard import command. Running terraform plan shows zero changes after the failed apply. Remote state got corrupted during the retry loop. Backup state recovery didn’t help because the provider cached the bad schema validation. Logs are doing jack all to explain the schema mismatch.
Tested downgrading to provider 1.47.3 just to rule out a recent regression. Same 422 response. The webhook endpoint /api/v2/screenrecordings/webhooks is returning 200, so the integration itself is live. The problem sits entirely in the policy binding step. Need to know if there’s a flag to bypass the hybrid trigger validation during apply.
{
"error_code": "SCREEN_RECORDING_TRIGGER_MISMATCH",
"message": "Policy trigger configuration does not match supported recording modes for outbound campaigns.",
"details": "Expected: [CALL_AGENT], Received: [CALL_AGENT, SCREEN_SESSION]"
}
The provider documentation lists SCREEN_SESSION as valid for inbound, but the outbound campaign block forces a hybrid mode that the API rejects. State drift backup keeps rolling back to the failed configuration. Mic stays hot on the debug session.