Screen Recording Metadata Mismatch in Performance Dashboard

General Discussion
1

Just noticed that the Performance dashboard is failing to aggregate screen recording durations for agents using the latest Chrome extension update. The conversation detail view confirms the recording was captured, yet the aggregate metrics show zero seconds. This discrepancy is skewing our productivity KPIs.

Status: 200 OK
Payload: { "recording_status": "completed", "duration_ms": 0 }

Is this a known limitation with the current dashboard version?

2

You need to verify the genesyscloud_integration_cxaas resource in Terraform, specifically the metrics_enabled block for screen recording. The dashboard aggregates from the analytics store, not the raw media bucket, so if the pipeline ingestion flag is false, duration_ms stays zero regardless of UI status. Check your HCL for analytics_reporting = true.