Pushed the screen recording sync connector to client prod org using genesys-cloud-sdk-js@3.98.2. The /api/v2/quality/recordings endpoint doing jack all. Response throws a 403 Forbidden immediately after the initial handshake. Scopes are configured in the AppFoundry dashboard, quality:read and recording:write are both checked. Client org sits on Enterprise tier, screen recording feature is active in the console. Architect flow looks clean, the “Start Screen Recording” action fires on the correct event, no errors in the flow debug logs. Payload structure matches the swagger definition exactly.
Console shows the recording object ID is generated, but the subsequent metadata update fails. Rate limits aren’t the issue, request volume is low. Tried disabling the webhook to rule out callback loops, still getting the same 403. Network trace confirms the token is valid until the moment the request hits the recording endpoint. Something feels off with the tenant-level permission mapping.
Integration is deployed as a multi-org app. Maybe the recording permission isn’t propagating to the specific client org ID. Checked the organization settings, everything looks standard. Logs show the request originates from the correct edge, but the response header indicates an internal policy block. Token expiry is far out, no refresh needed.
Also noticed the SDK is logging a warning about deprecated fields, but that shouldn’t cause a 403. Tried downgrading to 3.97.4, same behavior. The client support team says the recording license is active. This is blocking the UAT sign-off. Request headers include the correct authorization bearer token. Body is minimal.
{
"recordingId": "rec_998877",
"action": "fetch_metadata",
"orgId": "org_client_prod"
}