Configuration is broken for some reason…
We are attempting to replicate Zendesk’s automated ticket attachment workflow using Genesys Cloud’s Screen Recording API. The POST /api/v2/recordings endpoint returns a 403 Forbidden error despite the agent having the recording:view and recording:create permissions enabled. In Zendesk, this was handled via simple file uploads to a ticket, but here the recording service seems to reject the payload immediately. The environment is US-East, and we are using the standard OAuth2 client credentials flow. Has anyone successfully mapped this specific permission set during a migration?