Stumbled on a weird bug today with…
- Bulk export job completes successfully via API endpoint /api/v2/recording/export
- Screen recording files arrive in S3 bucket as expected
- Associated metadata JSON files lack the chain_of_custody_ref field
- Legal discovery team requires this specific identifier for audit trails
- Standard voice recordings include the field without issue
- Environment is Genesys Cloud EU, version 2024-Q2
- No 422 errors during job submission
- Anyone know if screen channel supports this metadata tag yet?
The documentation actually says screen recording metadata follows a different schema than standard voice recordings. The chain_of_custody_ref field is often omitted if the initial recording capture lacks specific compliance tags during the ingest phase.
Check your recording settings in the admin console. You need to ensure “Legal Hold” is enabled at the flow level, not just the export level. If the tag isn’t present on the source object, the export API won’t synthesize it.
Here is a quick JMeter snippet to verify the metadata structure before bulk export. This helps isolate if the issue is ingestion or export.
{
"endpoint": "/api/v2/recording/{id}",
"method": "GET",
"check_field": "metadata.chain_of_custody_ref"
}
If the field is missing on the single object GET, the bulk export will definitely fail to include it. This usually happens when high-concurrency loads cause the metadata writer to skip non-critical fields to maintain throughput. Verify your load profile isn’t saturating the metadata service.